Refund policy

Return & Refund Policy for DTF Printing Services

At DTF Wholesale, all products are custom-made to order. Because DTF gang sheet printing and DTF transfers are produced based on customer-submitted artwork and specifications, we maintain the following return and refund policy.

Please review this policy carefully before placing an order.

Custom & Made-to-Order Products

All DTF products sold by DTF Wholesale are custom printed. Due to the nature of custom printing:

  • All sales are final

  • We do not accept returns or refunds for custom orders once production has started

  • Approved artwork is printed exactly as submitted

Artwork Approval Responsibility

Customers are responsible for reviewing and approving:

  • Artwork size

  • Layout and spacing

  • Orientation

  • Overall design accuracy

Once artwork is approved, production begins. No refunds or reprints will be issued for errors related to:

  • Incorrect sizing

  • Low-resolution files

  • Spelling or design mistakes

  • Color expectations

Defective or Production Errors

Refunds or reprints may be considered only if there is a verified production error caused by us, such as:

  • Incorrect item produced

  • Misprint not matching approved artwork

  • Defective transfer material

To report an issue:

  • Contact us within 48 hours of receiving your order

  • Provide clear photos and your order number

  • Do not press or use the transfers before contacting us

Each case is reviewed individually.

No Refunds for Application Errors

We are not responsible for issues caused by:

  • Improper heat press settings

  • Incorrect pressure, temperature, or timing

  • Use of a home iron instead of a heat press

  • Failure to follow provided Heat Press Instructions

Application results vary based on equipment and garments. Testing is always recommended.

Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers

  • Lost or damaged packages once marked as delivered

If a shipment arrives damaged, contact the carrier directly and notify us as soon as possible so we can assist where possible.

Order Cancellations

  • Orders cannot be cancelled once artwork has been approved

  • Orders not yet in production may be cancelled at our discretion

Contact us immediately if you need to request a cancellation.

Policy Updates

DTF Wholesale reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The policy in effect at the time of purchase applies to your order.

Questions?

If you have questions about this policy before placing an order, please contact us. We’re happy to clarify expectations to ensure a smooth experience with our DTF printing services.

Next page?